Create a backup
Before updating your site, we highly recommend creating a backup of your database. If something goes wrong, you can always restore your original site. Most hosting companies have necessary backup tools in the hosting control panel. If you're not sure where to look or how to create a backup, you may contact your hosting provider for assistance.
Download the files
To update your site you must download the latest version of the software and update wizard. To download the files, login to our client area and then do the following:
- Click on "My products" link in the user navigation bar.
- Click on one of your software licenses to view its details.
- Click on the "download" link next to the software and then the update wizard.
- Once you downloaded it, extract their contents to your computer.
Please note that you must download both - the latest version of the software and update wizard. If you download only the update wizard, you will not have the new files needed to run your site correctly. If new versions of the plugins you use are available, you must download them too.
If you use a non-default template for your site, you may need to contact your template designer for an update as well.
Using an FTP program such as Filezilla, CuteFTP, etc. upload all extracted files to your server in the same folder where you have your site files. You will need to overwrite existing files if asked.
Image files and font files should be uploaded in BINARY format. All other files should be uploaded in ASCII format (also known as "text" format). Most modern FTP programs will do this for you automatically so you won't have to worry much about it.
Run the update wizard
Point your browser to the "update" directory where your software files were uploaded (e.g. "http://www.example.com/update").
Follow update wizard steps to update the software.
Congratulations! Update has been successfully installed. You may now delete the "update" folder.